These Terms of Use (“Terms”) govern your use of CONNEQT mobile or companion applications, websites, portals, accounts, and related software features made available by CONNEQT, Inc., a Delaware corporation with its principal office at 184 Shuman Blvd, Suite 515, Naperville, IL 60563 (“CONNEQT,” “CONNEQT Health,” “we,” “us,” or “our”) (collectively, the “Apps”).
These Terms apply to your access to and use of the Apps on or after the Effective Date above.
By downloading, installing, accessing, or using any App, you agree to these Terms. If you do not agree, do not use the Apps.
1. Acceptance; Scope
These Terms govern your access to and use of the Apps and related app-based services, features, content, and functionality that CONNEQT makes available to consumer users.
These Terms do not by themselves govern the sale, shipment, delivery, return, exchange, refund, warranty, or physical performance of any CONNEQT product. Those matters are governed by separate CONNEQT product-sale terms where applicable.
2. Relationship to Products; Separate Product Terms
Apps may be used with compatible CONNEQT products (“Products”). Subscriptions and in-app purchases (“IAPs”) unlock App features only and do not alter the purchase, return, refund, warranty, exchange, or physical performance of any Product.
Consumer sales or provision of Products are governed by separate CONNEQT product-sale terms, which also contain dispute-resolution provisions applicable to Product-related disputes.
Each Product may be intended for one individual user where stated in product labeling, related materials, or onboarding instructions.
3. Eligibility; Territory
You must be at least eighteen (18) years old and capable of forming a binding contract.
CONNEQT primarily supports users in the United States. If you access the Apps from outside the United States, you do so at your own initiative and risk, and you understand that your information may be processed in the United States as described in the Privacy Policy.
4. Prerequisites; Availability; Changes to the Apps
A compatible device, operating system, internet access, and for some features Bluetooth or other connectivity may be required.
App features may change, be suspended, be limited, or be discontinued at any time, temporarily or permanently, in CONNEQT’s discretion. CONNEQT may also deploy updates, patches, fixes, or configuration changes automatically.
CONNEQT does not guarantee that all App features will remain available indefinitely or that all versions of the Apps will remain compatible with all devices, operating systems, or third-party services.
5. Accounts; Security
A CONNEQT account may be required to access some or all App features.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must promptly notify CONNEQT of any suspected unauthorized use or security incident involving your account.
CONNEQT may refuse registration, suspend, restrict, or terminate accounts to protect users, the Apps, or CONNEQT’s systems, or to address suspected fraud, abuse, misuse, or legal compliance issues.
6. Introductory Access for New Accounts
Creating a new CONNEQT account may include a time-limited introductory period of full or enhanced functionality at no charge.
The start, duration, eligibility rules, and limitations for any such introductory period will be disclosed in-app and may change at any time.
After the introductory period ends, your account will revert to the applicable free tier unless you begin a paid subscription.
7. Subscriptions — App Store Billing Only
If you subscribe through an Apple App Store or Google Play account (each, an “App Store”), billing and cancellation are handled exclusively by the applicable App Store. CONNEQT cannot cancel or refund App Store purchases on your behalf.
Subscriptions may automatically renew for successive terms as disclosed in-app. Your App Store may charge the subscription price, taxes, and other applicable fees each billing period until you cancel.
Current price, billing period, included features, and any trial or promotional terms are shown in-app and may change. Changes generally apply to the next billing period after reasonable notice through the App or App Store. If you do not agree with a change, you must cancel before renewal.
If payment cannot be processed, you retain access through any already-paid term and then may revert to the free tier.
Refunds and billing disputes for subscriptions are governed by the applicable App Store’s rules and policies.
8. In-App Purchases — One-Time, Non-Expiring
One-time IAPs unlock specified features or content and are non-expiring entitlements tied to your App Store account unless expressly labeled consumable.
If you later subscribe and the subscription lapses, any qualifying non-consumable IAPs remain available to the extent the App Store and App support them.
IAPs apply per App unless the applicable purchase flow expressly states otherwise. “Restore Purchases” functionality may require use of the same App Store account and an internet connection.
9. Product Independence; No Implied Service Levels
Returning, exchanging, selling, replacing, or discontinuing a Product does not by itself cancel an App subscription or remove IAP entitlements.
CONNEQT does not guarantee any minimum uptime, service level, data retention period, storage period, feature-retention period, or support response time for the Apps unless expressly stated in a separate written agreement.
10. Acceptable Use
You may not, and may not permit any other person to:
(a) violate any law, regulation, or third-party right through use of the Apps;
(b) probe, scan, disrupt, interfere with, or attempt unauthorized access to the Apps or related systems;
(c) scrape, harvest, extract, copy, or collect data from the Apps except as expressly authorized;
(d) impersonate another person or misrepresent your identity or affiliation;
(e) upload, transmit, or submit unlawful, harmful, infringing, deceptive, or malicious content or code; or
(f) use the Apps in any manner that could damage, disable, overburden, or impair the Apps or other users’ access.
CONNEQT may remove content, disable access, restrict functionality, or take other protective action to protect users, comply with law, or preserve the integrity of the Apps.
11. Health and Regulatory Notices — Apps
The Apps are informational only and, unless expressly stated in official product labeling or regulatory materials required by law, are not medical devices.
The Apps do not provide medical advice, diagnosis, or treatment and are not a substitute for professional care. Do not rely on App data as the sole basis for medical, health, treatment, or emergency-response decisions.
Always follow the instructions of your clinician and the labeling, instructions, and warnings that accompany any CONNEQT Product.
12. Data; Privacy; No Storage Obligation
CONNEQT’s Privacy Policy explains how CONNEQT handles personal information and related choices.
CONNEQT is not an archive and has no obligation to store, preserve, or return your data except as required by applicable law. Use any available export or backup tools if you want to retain copies of your information.
13. Third-Party Services, SDKs, and App Stores
The Apps may integrate with third-party tools, software development kits, analytics services, identity providers, advertising services, payment systems, or App Stores, each of which may have its own terms and policies.
Where App Store terms conflict with these Terms on payment, refunds, or cancellation, the applicable App Store terms control for those specific subjects.
CONNEQT is not responsible for third-party services outside its control.
14. Feedback; User Content
If you submit ideas, feedback, suggestions, or other content to CONNEQT, you grant CONNEQT a worldwide, royalty-free, sublicensable, transferable license to use, host, reproduce, modify, distribute, display, and otherwise exploit that material to operate, improve, support, and promote the Apps, without obligation to you.
You represent that you have the rights necessary to submit any content you provide.
15. Beta and Pre-Release Features
CONNEQT may offer optional beta, pilot, preview, experimental, or early-access features.
Those features are provided AS IS, may collect additional diagnostics, may be modified, suspended, or discontinued at any time, and may never be generally released.
16. Disclaimers
THE APPS, AND ANY CONTENT, FEATURES, OR FUNCTIONALITY MADE AVAILABLE THROUGH THEM, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNEQT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
CONNEQT DOES NOT WARRANT THAT THE APPS WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT DATA WILL BE PRESERVED OR ALWAYS AVAILABLE.
Nothing in these Terms limits any non-waivable rights that applicable law gives you.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNEQT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, REPUTATION, BUSINESS, OR USE, ARISING OUT OF OR RELATING TO THE APPS OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNEQT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE APPS OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) U.S. $100, OR (B) THE AMOUNTS YOU PAID DIRECTLY TO CONNEQT FOR APP ACCESS IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, EXCLUDING AMOUNTS PAID TO AN APP STORE.
These limitations apply even if any limited remedy fails of its essential purpose.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
18. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless CONNEQT and its affiliates, officers, directors, employees, and agents from claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:
(a) your use or misuse of the Apps;
(b) your violation of these Terms or applicable law; or
(c) your content, submissions, or interactions with third parties through the Apps.
19. Termination; Suspension
CONNEQT may suspend, restrict, or terminate all or part of the Apps or your access at any time for actual or suspected breach, fraud, misuse, abuse, security risk, or legal compliance reasons.
You may stop using the Apps at any time.
Sections that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute-resolution provisions, survive termination.
20. Dispute Resolution; Binding Individual Arbitration; No Class Actions; Mass Arbitration Protocol
This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, with Delaware law governing all non-arbitration issues to the extent not preempted by the Federal Arbitration Act, except that mandatory non-waivable consumer rights of your locale still apply.
These Terms govern disputes relating to the Apps. Separate CONNEQT product-sale terms govern disputes relating to the purchase, return, refund, warranty, exchange, or physical performance of a Product. To the extent a dispute relates to both the Apps and a Product, this Section and the applicable product-sale dispute provisions shall be interpreted to require a single administrator and the maximum lawful coordination of process terms.
Before initiating arbitration or filing any court action, you must first send CONNEQT a written Notice of Dispute that includes your full name, address, email address, phone number, the email associated with your account, a description of the dispute, the specific legal claims asserted, the specific relief sought, and copies of documents on which you rely.
The Notice of Dispute must be personally signed by you and sent to:
CONNEQT, Inc.
Attn: Legal Department
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Email: hello@conneqthealth.com
You and CONNEQT agree to attempt in good faith to resolve the dispute informally for at least forty-five (45) days after receipt of a complete Notice of Dispute. Completion of this process is a condition precedent to arbitration or suit, and a court, JAMS, or a process administrator may enforce this paragraph, including by staying or dismissing a deficient filing.
Except for disputes that qualify for small claims court and except for limited court proceedings seeking temporary, preliminary, or emergency injunctive relief to protect intellectual property, confidential information, account security, or against unauthorized access, misuse, fraud, or abuse, any dispute, claim, or controversy arising out of or relating to the Apps, these Terms, any subscription, any in-app purchase, any account, any support interaction, any privacy disclosure, any marketing statement, or any related relationship between you and CONNEQT shall be resolved by final and binding arbitration on an individual basis.
Arbitration shall be administered by JAMS under its then-current Consumer Minimum Standards and, where applicable, its Mass Arbitration Procedures and Guidelines, as modified by these Terms.
If JAMS is unavailable or unwilling to administer a dispute consistent with these Terms, the parties shall confer in good faith regarding another nationally recognized administrator. If they cannot agree, a court of competent jurisdiction may appoint a substitute forum or arbitrator to enforce this Section to the maximum extent permitted by law.
Except where prohibited by law, the arbitrator shall decide issues concerning the interpretation, enforceability, applicability, scope, and formation of this arbitration agreement, except that where the JAMS Mass Arbitration Procedures apply, any JAMS Process Administrator shall have the authority granted under those procedures for threshold filing requirements, conditions precedent, batching, grouping, and related administrative matters.
If an in-person hearing is required, it shall take place in DuPage County, Illinois, unless JAMS, the arbitrator, or applicable law requires a different location or remote format.
Arbitration fees and costs shall be allocated in accordance with JAMS’s applicable consumer standards and mandatory law. Nothing in these Terms requires you to pay more than JAMS permits to be charged to a consumer under a pre-dispute consumer arbitration clause.
YOU AND CONNEQT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
THE ARBITRATOR MAY NOT PRESIDE OVER ANY CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE-ATTORNEY-GENERAL, COORDINATED, OR CONSOLIDATED MERITS PROCEEDING AND MAY NOT CONSOLIDATE THE CLAIMS OF DIFFERENT PERSONS EXCEPT TO THE LIMITED EXTENT EXPRESSLY PERMITTED BELOW FOR ADMINISTRATIVE PURPOSES ONLY.
If seventy-five (75) or more similar arbitration demands are filed against CONNEQT or related parties, arising out of the same or similar facts or legal issues, by claimants represented by the same law firm or coordinated law firms, or such other number as JAMS requires under its then-current rules if that number cannot lawfully be displaced by agreement, the parties expressly agree that the JAMS Mass Arbitration Procedures and Guidelines apply.
Each claimant must personally sign a separate arbitration demand and a separate certification under penalty of perjury confirming that the claimant is a real person, reviewed the demand, authorized the filing, and intends to pursue the claim individually. Each demand must include claimant-specific facts and the specific relief sought.
A JAMS Process Administrator may determine whether the contractual pre-suit notice process was completed, whether each claim is sufficiently individualized, whether claims should be included in a mass filing, whether claims should be grouped or batched, and what procedures should govern efficient administration.
If the matter qualifies as a mass arbitration, the claims shall proceed in staged batches, with initial bellwether matters proceeding first, followed by confidential mediation, and only then by additional batches as determined by the Process Administrator or arbitrator. No party may require CONNEQT to arbitrate all mass-filed claims simultaneously.
Any batching, grouping, or coordinated management is solely for administrative efficiency and does not authorize class arbitration, representative arbitration, issue preclusion against absent claimants, or consolidated merits adjudication unless all parties expressly agree after the dispute arises.
Either party may bring an individual claim in small claims court if the claim qualifies and remains strictly individual.
To the fullest extent permitted by law, you and CONNEQT waive any right to a jury trial for any claim permitted to proceed in court.
If any part of this Section is found unenforceable, that portion shall be severed and the remainder enforced to the fullest extent permitted by law, except where applicable law requires a different result. This Section survives termination of your account, subscription, App access, in-app purchase, refund request, or relationship with CONNEQT.
21. Force Majeure
CONNEQT is not liable for delay or failure to perform due to events beyond its reasonable control, including outages, denial-of-service attacks, labor disputes, acts of God, war, terrorism, epidemics, disasters, transportation failures, utility failures, or governmental actions.
22. Electronic Communications; Notices
You consent to receive notices electronically, including in-App, by email, or through your account.
CONNEQT may update its contact details and notice methods from time to time.
23. SMS Terms and Conditions
By providing your mobile phone number and opting in, you agree to receive promotional text messages from CONNEQT.
These messages may include promotional offers, discounts, special deals, limited-time sales, and marketing announcements. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from CONNEQT.
Reply HELP for assistance or contact CONNEQT at hello@conneqthealth.com.
Carriers are not liable for delayed or undelivered messages.
For more information about how CONNEQT collects and uses information, please review the Privacy Policy.
24. Changes to These Terms
CONNEQT may update these Terms from time to time.
Material changes will be communicated in-App or by email and apply going forward. Your continued use after the effective date of updated Terms constitutes acceptance.
25. Miscellaneous
These Terms are the entire agreement regarding the Apps and supersede prior terms regarding the Apps.
If you purchase or receive a CONNEQT product, separate product-sale terms may apply in addition to these Terms.
If any provision is unenforceable, the remainder remains in effect. A failure to enforce is not a waiver. You may not assign these Terms without CONNEQT’s consent; CONNEQT may assign them. Headings are for convenience only.
26. How to Cancel or Manage Subscriptions
- Apple App Store: Settings → [your name] → Subscriptions
- Google Play: Play Store → Payments & Subscriptions
27. Contact
Questions or support may be directed to:
CONNEQT, Inc.
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Email: hello@conneqthealth.com
Support: https://conneqthealth.com/support/
