CONNEQT Privacy Notice
Effective date: August 15, 2026
Last updated: August 15, 2026
Version: 1.0.1
This Privacy Notice explains how CONNEQT, Inc. ("CONNEQT," "we," "us," or "our") handles personal information through our public websites, online store, CONNEQT Health app, connected products, Care+, customer support, and related consumer services and ordinary public-site contacts (collectively, the "Services"). It does not govern workforce or candidate information handled in an employment or engagement context, or processing governed by a separate enterprise, professional, clinical, research, or institutional agreement and applicable notice.
This is a notice about our practices, not a request for consent. When consent is required, we request it separately at the relevant collection point.
Our Consumer Health Data Privacy Policy provides additional information about health data under Nevada and other applicable U.S. laws. Our separate Washington Consumer Health Data Privacy Policy applies where Washington's My Health My Data Act covers the information. Our Cookie and Tracking Notice explains website analytics, advertising, and privacy choices.
1. Personal information we collect
Depending on the Service you use, we may collect the following categories:
| Category | Examples |
|---|---|
| Identity and contact information | Name, email address, telephone number, billing or delivery address, and account identifiers. |
| Account and profile information | Login credentials, account settings, profile details, communication preferences, and account activity. |
| Transaction information | Products or services selected, order and delivery details, refunds, discounts, limited payment-related records, and app-store receipt or entitlement information. Payment processors and app stores generally process payment credentials under their own terms. |
| Product and app information | Product identifiers, pairing and connectivity information, app version, operating system, device characteristics, settings, and feature activity. |
| Website and network activity | Browser or device information, IP address, security signals, pages or features used, product and cart activity, limited purchase events, referral and campaign information, and interactions with our websites. Activity involving health-related content or products may reveal or support an inference about a visitor's health interests. Optional analytics and marketing technologies operate as described in our Cookie and Tracking Notice. |
| Communications and support | Messages, requests, survey responses, troubleshooting information, call or chat details, and files you choose to provide. |
| Preferences, consents, and records | Privacy choices, permissions, marketing preferences, accepted terms or notices, and related timestamps and version records. |
| Health and prescription information | Health measurements, profile information relevant to health features, reports, assessments, eligibility confirmations, and prescription-intake information. These categories are described more specifically in our Consumer Health Data Privacy Policy and, where applicable, Washington Consumer Health Data Privacy Policy. |
| Inferences | Limited conclusions needed to provide a requested feature, protect the Services, determine eligibility, maintain an entitlement, understand website and product performance, or measure consented campaigns. Website activity may itself indicate a health interest; CONNEQT does not create a persistent user-level health-status profile from that activity for marketing. |
We do not ask you to provide information that is unnecessary for the feature or transaction you request. If you contact support, please do not include health or prescription information unless it is necessary to resolve your request and the support channel asks for it.
2. Sources of personal information
We collect personal information:
- directly from you, including through accounts, orders, forms, app features, support, and communications;
- from your CONNEQT product or the CONNEQT Health app when you use connected features;
- automatically from your browser, device, or interaction with the Services;
- from app stores, payment and delivery providers, and other parties involved in a transaction you request;
- from service providers acting for us; and
- from another person only when that person is authorized to provide information for you or a transaction involving you.
3. How we use personal information
We use personal information as reasonably necessary to:
- provide, maintain, personalize, and support the Services you request;
- create and secure accounts, pair compatible products, maintain settings, and provide app features;
- process orders, payments, delivery, returns, warranties, subscriptions, and entitlements;
- provide Care+ reports and assessments and maintain access to purchased or included features;
- administer prescription eligibility and intake and route information for the requested provider review;
- communicate about transactions, accounts, safety, service changes, and support;
- administer promotions and discounts, send marketing email or text messages when you enroll, and maintain unsubscribe and suppression records;
- detect, investigate, and prevent fraud, misuse, security incidents, and technical failures;
- diagnose technical problems and measure operational performance;
- maintain detailed first-party website and campaign attribution, measure product, cart, and purchase activity, and, consistent with your choices, disclose a minimized set of eligible website and conversion signals for affiliate measurement, advertising measurement or optimization, or permitted targeted advertising;
- comply with law, enforce our agreements, protect rights and safety, and maintain appropriate records; and
- create and use aggregated or de-identified information that is not reasonably linked to an individual, including to understand and improve our Services, subject to applicable law.
With the applicable privacy choices and consent, website activity—including visits to health-related pages, product and cart activity, and limited purchase events—may be used for first-party attribution and performance analysis and may be disclosed for analytics, campaign measurement, advertising optimization, or targeted advertising. The activity may itself indicate a health interest, and applicable consumer-health laws may treat it as consumer health data even without a separate user-level health profile.
CONNEQT does not use or disclose device readings, app health records, reports, assessments, prescription or eligibility information, contact information, account or profile content, or support content for advertising, affiliate marketing, campaign optimization, or targeted advertising.
4. When we disclose personal information
We may disclose personal information to the following categories of recipients for the purposes described above:
- Service providers: companies that provide hosting, software, security, analytics, communications, customer support, fulfillment, delivery, payment, professional, or other services for us under appropriate restrictions.
- Transaction parties: app stores, payment processors, delivery providers, authorized sellers, and other parties involved in a purchase or service you request.
- Healthcare and prescription participants: the provider organization and supporting processors involved in a prescription review you request. Provider-controlled information is also subject to the provider's own notices and terms.
- Recipients you direct: a person, healthcare professional, connected service, or other recipient you choose through an available sharing or export feature.
- Measurement and advertising providers: providers that support website analytics, campaign attribution, affiliate measurement, advertising measurement or optimization, or targeted advertising. Subject to the choices described in our Cookie and Tracking Notice, they may receive minimized pseudonymous campaign, generic website-interaction, cart, conversion, value, currency, quantity, timing, and associated browser, device, or network signals, including signals that may indicate a health interest. Detailed product identities and raw order identifiers remain in CONNEQT's first-party measurement systems. These providers are not authorized to receive device readings, app health records, reports, assessments, prescription or eligibility information, contact information, account or profile content, or support content for advertising, affiliate marketing, campaign optimization, or targeted advertising.
- Legal and safety recipients: courts, regulators, law enforcement, professional advisers, or others when disclosure is required by law or reasonably necessary to protect rights, safety, or the Services.
- Corporate transaction participants: parties evaluating or completing a financing, merger, acquisition, reorganization, bankruptcy, or transfer of all or part of our business, subject to applicable legal protections.
We do not sell personal information for money. Some website advertising, optimization, or measurement disclosures may be considered a "sale," "sharing," targeted advertising, or a disclosure of consumer health data under certain state laws even when no money is exchanged. We provide the choices, consents, or authorizations required for those activities. CONNEQT does not conduct a transaction treated as a sale of consumer health data where applicable law requires a signed authorization for that sale unless it first obtains the required authorization.
5. U.S. state disclosure summary
For purposes of U.S. state privacy laws that apply to CONNEQT, the table below summarizes categories handled during the preceding 12 months. We collect a category only when relevant to the Service or interaction.
| Statutory category | Collected and disclosed for business purposes | Sold, shared, or used for targeted advertising |
|---|---|---|
| Identifiers and customer records | Yes—for accounts, transactions, delivery, support, security, and communications; disclosed to the service and transaction recipients described above. | Online or campaign identifiers may be disclosed through optional website marketing technologies. Contact, account, delivery, and prescription identifiers are not used for targeted advertising. |
| Commercial information | Yes—for purchases, returns, warranties, subscriptions, and entitlements. | Detailed product, cart, and purchase information may be used in CONNEQT's first-party attribution. Minimized generic cart, conversion, value, currency, quantity, and timing signals may be disclosed for consented affiliate or advertising measurement, optimization, or targeted advertising. They exclude product identity, raw order identifiers, contact, address, account, device-reading, app-health, report, assessment, prescription, eligibility, and support content. |
| Internet or electronic activity | Yes—for website/app operation, security, diagnostics, analytics, and support. | Public-website activity, including activity involving health-related pages or products, may be used or disclosed through optional analytics and marketing technologies after the applicable choice or consent. |
| General geolocation | We may derive a coarse location from network information for security, service availability, or website operation. | Coarse website location may be processed by optional marketing technologies where permitted. We do not use precise app location for targeted advertising. |
| Demographic and profile information | Yes—when provided for an account, requested health feature, eligibility, or support. | No targeted-advertising use of health-profile or prescription information. |
| Audio, visual, or similar information | Only when you choose to provide it through a supported feature or support request. | Not used for targeted advertising. |
| Sensitive personal information and consumer health data | Yes—to provide requested health, product, prescription, account-security, website, and legal functions. | Device readings, app health records, reports, assessments, prescription or eligibility information, contact information, account or profile content, and support content are not used or disclosed for advertising. Consented public-website activity that may indicate a health interest may be used or disclosed for the website advertising purposes described above. |
| Inferences | Yes—only for the functions and purposes described in this Notice. | Attribution, campaign, and general website-interest information may be generated and used or disclosed through optional analytics and marketing technologies. CONNEQT does not create a persistent user-level health-status profile from website activity for marketing, and the restricted operational data listed above is not used to create advertising inferences. |
We use sensitive personal information only for requested Services, security, safety, legal, and other purposes permitted by applicable law. We do not knowingly sell or share personal information of a person under 18.
6. Cookies, analytics, and advertising choices
Our websites use necessary technologies to provide requested functions. Optional analytics and marketing technologies operate only as described in our Cookie and Tracking Notice and consent interface.
The Analytics choice permits detailed first-party collection of website page, product, cart, campaign, and limited purchase activity for attribution and measurement, together with approved minimized provider analytics. The Marketing choice permits eligible minimized information to be disclosed to external providers for affiliate measurement, advertising measurement or optimization, and targeted advertising. Where consumer-health law requires consent to collect website health-interest data and a separate consent to share it externally, we present those choices separately.
The same privacy panel lets you make the Analytics and Marketing choices separately, save those choices, or select Essential only. You can change either choice later in the Privacy choices section of our Cookie and Tracking Notice. Withdrawing Marketing stops future external advertising disclosures governed by that choice; withdrawing Analytics stops future optional analytics collection governed by that choice. We process recognized browser-based opt-out signals, including Global Privacy Control, as required by applicable law. A signal does not opt you into optional processing. A choice generally applies to the browser or device from which it is made.
Our app may request operating-system permissions when a feature needs them. You can manage available permissions through your device settings.
7. Retention
We retain personal information for no longer than reasonably necessary for the purpose for which it was collected, including to provide the Services, maintain an account or entitlement, complete a transaction, support a warranty or return, protect security, resolve disputes, enforce agreements, and comply with legal, regulatory, tax, accounting, or recordkeeping obligations.
Retention depends on the information and context. For example:
- account information is generally retained while the account is active and for a limited period afterward as needed for the purposes above;
- transaction and warranty records may be retained for the applicable transaction, warranty, tax, dispute, or legal period;
- website attribution records are subject to the periods described in our Cookie and Tracking Notice;
- marketing enrollment, consent, and suppression records are retained as reasonably necessary to administer preferences and demonstrate compliance;
- support records are retained according to the nature of the request; and
- health and prescription information is governed by the additional considerations in our Consumer Health Data Privacy Policy and, where applicable, Washington Consumer Health Data Privacy Policy and, after transfer to a healthcare provider, that provider's recordkeeping obligations.
When retention is no longer necessary, we delete, de-identify, or securely dispose of the information, subject to permitted backup and legal-hold practices.
8. Your choices and privacy rights
Depending on where you reside and whether the applicable law covers CONNEQT and the relevant information, you may have rights to request access, correction, deletion, or portability; confirm certain processing; withdraw consent; or opt out of certain sales, sharing, profiling, or targeted advertising.
To make a privacy request or appeal a prior decision, use our Privacy Request page or contact hello@conneqthealth.com with the subject Privacy Request or Privacy Appeal. We may take reasonable steps to verify the request. An authorized agent may submit a request where permitted by law, subject to verification of authority.
We will not unlawfully discriminate against you for exercising a privacy right. We may deny or limit a request when permitted by law, including when we cannot reasonably verify it, an exception applies, or fulfilling it would adversely affect another person's rights.
You may unsubscribe from marketing email through the link in the message. You may withdraw marketing-text consent by replying with a recognized opt-out word or by using another reasonable method described in the SMS Program Terms.
CONNEQT currently offers a 10% signup discount in exchange for enrollment information. The material terms, information involved, and withdrawal method are described in the VIP Signup Offer Terms.
App-account deletion
You may initiate deletion through the CONNEQT Health app or request it through the App Account Deletion page. If the form is unavailable or inaccessible, contact hello@conneqthealth.com from the email address associated with the account and use the subject App Account Deletion. We may verify the request. Deleting the app from a device or canceling a subscription does not itself delete the account. App-store subscriptions must be managed separately through the applicable store.
When an account-deletion request is verified, we delete the account and associated personal information, except for limited records that may be retained where permitted or required for security, fraud prevention, a transaction, warranty, safety, legal, regulatory, or dispute purposes. Information may instead be irreversibly de-identified where permitted by applicable law. More specific health-data deletion rights are described in our Consumer Health Data Privacy Policy and Washington Consumer Health Data Privacy Policy.
9. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information in view of its nature and our operations. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Eligibility and children
The consumer account, PULSE, and Care+ Services are intended only for adults. We do not knowingly permit a person under 18 to create or use a consumer account, use PULSE or Care+, or submit personal information through an adult-only Service. If you believe a child has provided personal information contrary to this restriction, contact us so we can review and take appropriate action.
11. Processing locations
CONNEQT is based in the United States. Personal information may be processed in the United States and other locations where CONNEQT or its service providers operate. Where applicable law requires safeguards for an international transfer, we use an appropriate mechanism.
12. Third-party services
The Services may link to or interoperate with services controlled by other parties. Their handling of information is governed by their own notices and terms. This Privacy Notice does not cover a third party's independent practices.
13. Changes to this notice
We may update this Notice to reflect changes in our practices, Services, or legal obligations. We will post the revised Notice with a new effective date and provide any additional notice required by law. If a change requires consent, we will request it before the change applies to the affected processing.
14. Contact us
CONNEQT, Inc.
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Email: hello@conneqthealth.com
Support: https://conneqthealth.com/support/
This Notice does not grant rights beyond those required by applicable law.