Design support
Location: Remote or Hybrid in Naperville, IL (preferred)
Reports to: Commercial Leadership
Compensation:
Base Salary: $55,000
Compensation Structure: 10% performance bonus
Role Overview
We are expanding the deployment of our Arterial Health Assessment platform, a clinical technology that enables wellness and diagnostic testing centers to measure central blood pressure, arterial stiffness, and vascular aging in minutes.
Our platform is being rolled out across a growing network of partner locations and hiring an Implementation & Success Manager to lead the successful rollout and ongoing adoption of the platform across partner locations.
This role combines implementation, training, and client success. The objective is to ensure locations are successfully onboarded, staff are trained to perform the assessment, and each location integrates the assessment into their daily workflow.
The role is ideally based at our Naperville headquarters, with approximately 30-40% travel to support new site launches, partner training, and key client locations.
Who This Role Is Ideal For
This role is well suited for professionals who enjoy working directly with clients to implement new technologies and help organizations successfully adopt them.
Candidates who tend to thrive in this role often come from backgrounds such as:
- Clinical trainers or field specialists supporting medical devices or diagnostic technologies
- Implementation managers deploying health technology platforms across multiple client locations
- Customer success or account managers in healthcare, diagnostics, or wellness technology companies
- Exercise physiology or health testing environments where staff training and operational workflows are key
The ideal candidate enjoys a mix of hands-on implementation, client interaction, and operational problem solving.
This role may be especially appealing to someone who:
- enjoys helping clients successfully adopt new technologies
- likes working directly with operators and technicians in real-world environments
- is comfortable training non-clinical staff on structured workflows
- enjoys improving operational performance across a network of client locations
Because the role includes device implementation, client training, and approximately 30-40% travel, it is best suited for someone who prefers a dynamic role that combines office-based work with time spent supporting clients in the field.
Why This Role Matters
Cardiovascular disease remains the leading cause of death globally, yet most people still rely on traditional blood pressure measurements that miss key signals about vascular health.
Our mission is to make arterial health assessment accessible and actionable in everyday preventive care environments.
By helping testing centers successfully adopt this technology, this role directly contributes to improving how cardiovascular health is measured and monitored.
Core Responsibilities
Implementation
Lead the onboarding of new partner locations adopting the Arterial Health Assessment platform.
Responsibilities include:
- coordinating device deployment and setup
- guiding installation and configuration
- training customers to perform the assessment
- supporting first tests and site launch
Training and Adoption
Train customers on:
- performing the arterial health assessment
- explaining the test to clients
- integrating the assessment alongside existing services such as DEXA and metabolic testing
Training may occur through:
- in-person training sessions
- virtual onboarding
- standardized training materials
Client Success
Serve as the primary point of contact for partner locations following implementation.
Responsibilities include:
- maintaining relationships with partner locations
- answering operational and workflow questions
- helping sites successfully adopt the platform
- sharing best practices across the network
Utilization Growth
Monitor testing volume across locations and help sites improve adoption.
Responsibilities include:
- tracking assessments per location
- identifying underperforming sites
- helping locations integrate the test into intake workflows
- providing guidance to increase testing volume
Performance Monitoring
Track key operational metrics including:
- assessments per location
- time to first assessment
- active vs inactive locations
- utilization trends
Provide internal reporting on partner performance and network growth.
Travel
This role is based at our Naperville headquarters with approximately 30-40% travel.
Travel will primarily support:
- new site launches
- operator training
- conferences and events
- performance support for key locations
Ideal Candidate Profile
The ideal candidate enjoys working directly with clients to deploy new technologies and help organizations successfully adopt them.
Strong candidates will have experience in implementation, training, or client success within healthcare, diagnostics, or health technology environments.
Desired Qualifications
- 4–7 years experience in implementation, training, or client success roles
- experience deploying healthcare, diagnostic, or wellness technologies
- comfortable training non-clinical staff on technical workflows
- ability to manage multiple partner locations simultaneously
- strong organizational and communication skills
- willingness to travel
