Effective Date: October 10, 2025
1) Acceptance & Scope
These Terms of Use (“Terms”) govern your use of CONNEQT mobile/companion applications, websites, and related software features (collectively, the “Apps”). By downloading, installing, or using any App, you agree to these Terms. If you do not agree, do not use the Apps.
2) Relationship to Devices; No Effect on Hardware
Apps may be used with compatible CONNEQT devices (“Devices”). Subscriptions and in-app purchases (“IAPs”) unlock App features only and do not alter the purchase, warranty, return, or performance of any Device. Each Device is intended for one individual user.
3) Eligibility; Territory
You must be 18+ and capable of forming a binding contract. We primarily support from the United States; access outside the U.S. is at your own initiative and risk, and your information will be processed in the U.S. (see Privacy Policy).
4) Prerequisites; Availability; Changes to the Apps
A compatible phone/OS, internet, and (for some features) Bluetooth may be required. Features may change, be suspended, or discontinued at any time, temporarily or permanently, in our discretion. We may push updates automatically.
5) Accounts & Security
A CONNEQT account is required. Keep your credentials confidential; you are responsible for all activity under your account. We may refuse, suspend, or terminate accounts to protect users or the Apps.
6) Introductory Access for New Accounts
Creating a new CONNEQT account may include a time-limited introductory period of full functionality at no charge. The start, length, eligibility, and limits are disclosed in-app and may change. After the period, your account reverts to the free tier unless you start a paid subscription.
7) Subscriptions (App Store Billing Only)
Billing & Management. If you subscribe, billing and cancellation are handled exclusively by the Apple App Store or Google Play (each, an “App Store”). We cannot cancel or refund on your behalf.
Auto-Renewal. Subscriptions auto-renew for successive terms as disclosed in-app. Your App Store may charge the subscription price and taxes each period until you cancel.
Pricing/Features. Current price, period, included features, and any trial/promo terms are shown in-app and may change. Changes apply to the next billing period after reasonable prior notice via the App or App Store; if you disagree, cancel before renewal.
Lapse. If payment cannot be processed, you retain access through any already-paid term, then revert to the free tier.
Refunds. Refunds and billing disputes are governed by App Store policies; CONNEQT does not issue refunds directly.
8) In-App Purchases (One-Time, Non-Expiring)
One-time IAPs unlock specified features/content and are non-expiring entitlements tied to your App Store account (unless labeled consumable). If you later subscribe and it lapses, your non-consumable IAPs remain available. IAPs apply per App unless the purchase screen expressly states cross-app access. “Restore Purchases” may require the same App Store account and an internet connection.
9) Device Independence; No Implied Service Levels
Returning, selling, or replacing a Device does not cancel an App subscription or remove IAPs. We do not guarantee any service uptime, data retention period, or support response time.
10) Acceptable Use
Do not: violate laws or third-party rights; probe or disrupt the Apps; scrape or harvest data; misrepresent identity; or upload unlawful, harmful, or infringing content. We may remove or disable access to content or features to protect users or comply with law.
11) Health & Regulatory Notices (Apps)
The Apps are informational only, are not medical devices, do not provide medical advice or diagnostics, and are not a substitute for professional care. Do not rely on App data as the sole basis for medical or health-plan decisions. Follow your clinician’s instructions and Device labeling.
12) Data; Privacy; No Storage Obligation
Our Privacy Policy explains how we handle personal information and advertising choices. We are not an archive and have no obligation to store or return data except as required by law. Use any export tools (if available) to back up your data.
13) Third-Party Services, SDKs & App Stores
The Apps may integrate third-party tools (e.g., analytics, identity, advertising) and App Stores—each with their own terms/policies. Where App Store terms conflict with these Terms on payment, refunds, or cancellation, App Store terms control for those topics. We are not responsible for third-party services outside our control.
14) Feedback & User Content
If you submit ideas, feedback, or content, you grant CONNEQT a worldwide, royalty-free, sublicensable, transferable license to use, host, reproduce, modify, distribute, and display them to operate, improve, and promote the Apps, without obligation to you.
15) Beta/Pre-Release Features
We may offer optional beta or early-access features. They are provided AS IS, may collect additional diagnostics, may be modified or discontinued at any time, and may never be generally released.
16) Disclaimers
THE APPS (AND ANY CONTENT OR FEATURES) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE APPS WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT DATA WILL BE PRESERVED.
17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNEQT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR REPUTATION, EVEN IF ADVISED OF THE POSSIBILITY.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE APPS OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNTS YOU PAID DIRECTLY TO CONNEQT FOR APP ACCESS IN THE 12 MONTHS BEFORE THE CLAIM (EXCLUDING AMOUNTS PAID TO APP STORES). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITS; IN THAT CASE, THE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED.
18) Indemnification
You will defend, indemnify, and hold harmless CONNEQT and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use or misuse of the Apps; (b) your violation of these Terms or applicable law; or (c) your content or interactions with third parties.
19) Termination; Suspension
We may suspend or terminate all or part of the Apps or your access at any time for actual or suspected breach, fraud, risk, or misuse, or to comply with law. You may stop using the Apps at any time. Sections that by nature should survive (e.g., IP, disclaimers, limitations, dispute resolution) survive termination.
20) Dispute Resolution; Governing Law; No Class Actions
These Terms are governed by the laws of the State of California, without regard to conflicts rules. Any dispute shall be resolved by binding arbitration administered by JAMS under its Streamlined Rules on an individual basis (no class, consolidated, or representative actions). A small-claims court carve-out applies where available. No jury trial. No arbitration opt-out is offered. Judgment may be entered in any court of competent jurisdiction. Mandatory non-waivable consumer rights of your locale still apply.
21) Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control (e.g., outages, denial-of-service attacks, labor disputes, acts of God, war, terrorism, epidemics, disasters, or governmental actions).
22) Electronic Communications; Notices
You consent to receive notices electronically (in-App, email, or via your account). We may update our contact details and notice methods from time to time.
23) Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated in-App or by email and apply going forward. Your continued use after the effective date constitutes acceptance.
24) Miscellaneous
These Terms are the entire agreement regarding the Apps and supersede prior terms regarding the Apps. If any provision is unenforceable, the remainder remains in effect. A failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them. Headings are for convenience only.
25) How to Cancel or Manage Subscriptions
- Apple App Store: Settings → [your name] → Subscriptions
- Google Play: Play Store → Payments & Subscriptions
26) Contact
Questions or support: conneqthealth.com/support or hello@conneqthealth.com.