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CONNEQTHealth

CONNEQT Website and App Terms of Service

Effective date: August 15, 2026
Last updated: August 15, 2026
Version: 1.1

These Website and App Terms of Service ("Terms") state the rules for the Services described below. When an individual affirmatively accepts them, they are an agreement between CONNEQT, Inc., a Delaware corporation with its principal office at 184 Shuman Blvd, Suite 515, Naperville, Illinois 60563 ("CONNEQT," "we," "us," or "our"), and that individual ("you"). For ordinary public-site access rules only, "you" also refers to a visitor who accesses public content without creating an account or affirmatively accepting these Terms.

These Terms govern CONNEQT's ordinary public-facing websites and content; public forms and business-contact interactions; the CONNEQT Health app; consumer accounts; Care+; app-based reports and assessments; support features; and related consumer software services (collectively, the "Services"). Public forms and business-contact interactions include ordinary requests for information, support, careers, press, investor, event, research, partner, or similar contact made through a CONNEQT public website.

These Terms do not govern (a) the sale, delivery, return, or limited warranty of a physical product, which are governed by the CONNEQT Consumer Product Terms, or (b) enterprise, professional, clinical, research, institutional, employer, or other business-to-business services governed by a separate written agreement. A person or organization subject to such a separate agreement remains subject to these Terms only for a distinct ordinary public-site or consumer-Service activity that the separate agreement does not govern.

When affirmatively accepted, the CONNEQT Consumer Dispute Resolution Agreement ("Dispute Agreement") is incorporated into these Terms. It requires individual binding arbitration, subject to its limited exceptions and one-time 30-day opt-out right following first acceptance.

"CONNEQT Protected Parties" means CONNEQT; its current and former direct or indirect parents, subsidiaries, and affiliates; and each such entity's current and former officers, directors, employees, agents, contractors, successors, and assigns. An individual officer, director, employee, agent, or contractor is protected only for a claim based on conduct undertaken, allegedly undertaken, or omitted in that person's authorized role for or on behalf of one of those entities and connected with a covered CONNEQT product, service, transaction, account, or communication. Personal conduct outside that role is not covered. Each CONNEQT Protected Party is an express intended third-party beneficiary of the provisions that protect it, but is not made a service provider, healthcare provider, or contracting party merely by receiving that protection. This definition and those protections remain part of these Terms even if a person validly opts out of arbitration under the Dispute Agreement.

1. Acceptance and scope

When CONNEQT presents these Terms and the Dispute Agreement with an Accept, Create account, Subscribe, Purchase, or similar affirmative control, you agree to the versions presented by selecting that control. This includes the Dispute Agreement's individual-arbitration and class- and jury-waiver provisions and its one-time 30-day opt-out following first acceptance. If you do not agree, do not complete that action or use the affected account or paid Service.

An existing account holder may be required to affirmatively accept these Terms and the Dispute Agreement before continuing to use account or paid-Service functions. If you decline, CONNEQT may limit the account to functions reasonably necessary to manage or cancel a store subscription, export available data, request account deletion, contact support, and sign out. Declining does not automatically cancel a store subscription or waive a non-waivable right. These Terms apply prospectively from acceptance and do not retroactively replace the commercial terms governing a completed transaction. The Dispute Agreement separately states its scope, including its application to certain claims based on events before acceptance that concern the particular covered good or service.

You may access public website content only in compliance with the public-site rules in these Terms, including the intellectual-property, acceptable-use, and security restrictions, to the extent those rules are enforceable under applicable law. A passive website visit, viewing public content, submitting a public form, or making an ordinary business contact does not by itself constitute acceptance of the Dispute Agreement or of provisions that require affirmative contractual acceptance. A Privacy Notice describes data practices and is not a substitute for contractual acceptance or any separate consent required by law.

Additional terms disclosed for a feature, promotion, beta, purchase, or third-party platform also apply to that subject. If specific offer terms conflict with these Terms, the specific terms control for that offer. Physical-product terms control physical-product matters.

2. Eligibility and territory

You must be at least 18 years old and legally capable of entering a contract to create or use a consumer account, pair or use CONNEQT PULSE through the Services, acquire or use Care+, or use another adult-only Service.

CONNEQT offers new consumer accounts, the CONNEQT Health app, Care+, and related consumer Services only in the 50 United States and the District of Columbia. App-store visibility or technical access elsewhere does not mean that CONNEQT offers or supports the Services there.

Additional eligibility requirements may apply to a prescription product or another regulated feature. Satisfying an account or purchase age requirement does not establish medical suitability or guarantee a prescription.

3. Services and changes

The Services may require a compatible CONNEQT product, mobile device, operating system, internet access, Bluetooth, account, permission, or software update.

CONNEQT may add, modify, limit, suspend, substitute, or discontinue a Service or feature. We may deploy updates, fixes, security changes, and configuration changes automatically. We do not guarantee that every feature, integration, operating-system version, report format, or third-party service will remain available indefinitely.

For a paid Service, any material reduction during a prepaid term is subject to the specific offer terms and non-waivable law. Changes to a recurring plan ordinarily apply prospectively at renewal after notice required by the billing platform or applicable law.

4. Accounts and security

You must provide accurate information, maintain the confidentiality of your credentials, and promptly notify CONNEQT of suspected unauthorized access. You are responsible for activity through your account to the extent permitted by law.

An account is personal and may not be sold, transferred, rented, or shared except through a feature expressly provided by CONNEQT. CONNEQT may refuse registration or require reasonable verification.

We may restrict or suspend access to protect a user, a product, CONNEQT, or another person; investigate fraud, security, misuse, or legal compliance; or enforce these Terms.

5. Limited license

Subject to these Terms, CONNEQT grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the consumer Services for their intended purpose.

The Services, software, content, designs, trademarks, and related intellectual property are owned by CONNEQT or its licensors and are protected by law. No right is granted except the limited right stated in these Terms.

For an iOS app, this license is subject to the Apple-specific terms in Section 30 and Apple's applicable usage rules.

6. Acceptable use

You may not:

We may remove content or restrict functionality when reasonably necessary to address a violation, security risk, legal obligation, or harm.

7. CONNEQT PULSE and the app

CONNEQT PULSE is a prescription medical device. Use it only as directed by its current labeling, instructions, warnings, and your healthcare professional.

The CONNEQT Health app connects to compatible products to display, organize, trend, and share readings and may provide informational or wellness features. Unless expressly identified in official regulatory labeling, the app and its service features are not separately represented as medical devices.

Nothing in these Terms changes, narrows, or overrides controlled product labeling, instructions, warnings, contraindications, safety communications, or another non-waivable obligation applicable to a regulated product or Service.

Returning, replacing, transferring, or discontinuing a physical product does not automatically delete an app account or cancel a separately billed app-store subscription.

8. Care+

Care+ is an optional service used inside the CONNEQT Health app. A compatible account, app, and product may be required. Care+ may provide reports, assessments, educational content, or other features described in the applicable offer.

Care+ may be acquired through:

The purchase channel is not the delivery channel. A website bundle or included entitlement still requires the user to install the app, create or use a CONNEQT account, and satisfy the applicable activation conditions.

The offer shown before acquisition controls the price, duration, activation event, included features, renewal, expiration, use of credits, cancellation, and refund conditions. Unless the offer expressly states otherwise, ending Care+ does not delete the account, underlying readings, or previously delivered reports.

9. App-store subscriptions and purchases

Apple or Google processes billing, renewal, cancellation, and store refunds for purchases made through its store. The applicable store's terms control those transaction functions.

A recurring app-store subscription renews until canceled as disclosed by the store. Manage or cancel it through the store account used to purchase it. Deleting the app or CONNEQT account does not itself cancel a store subscription.

An in-app purchase may be consumable, non-consumable, expiring, or non-expiring as disclosed before purchase. Restoration may require the same store account and may depend on the store and current app support.

CONNEQT does not receive full payment-card details from an app store and cannot promise to issue a refund the store controls.

10. Website entitlements

A Care+ entitlement purchased from or included by CONNEQT outside an app store is governed by the offer presented at purchase and these Terms. It is not billed, canceled, or refunded by Apple or Google.

CONNEQT may require reasonable information to associate and activate the website transaction with the intended user's app account. Unless the offer expressly identifies another event, a website entitlement begins when CONNEQT activates it to that account after receiving the required account details. There is no activation deadline unless the offer conspicuously states one before purchase. A website entitlement may be assigned once to the intended user before activation and may not be transferred or resold afterward.

Current one-month and annual website offers are fixed-term entitlements that end automatically and do not renew or charge again. A future website offer would renew automatically only if the purchase screen expressly states the renewal interval, recurring price, cancellation method, and other disclosures required by applicable law. A ten-assessment website pack does not expire.

Standalone website Care+ may be refunded within 30 days after purchase only if it has not been activated and no assessment or report has been generated. After activation or generation, it is nonrefundable except where applicable law requires otherwise. An entitlement has no cash value and may be revoked or corrected if issued through fraud, error, refund, chargeback, ineligibility, or a violation of the applicable offer or these Terms, subject to non-waivable law.

11. Introductory and promotional access

Every new CONNEQT PULSE includes 1 month of Care+ beginning when that PULSE is first paired with the CONNEQT Health app. The included month ends at the corresponding date and time one calendar month after first pairing, or on the last day of the following month if there is no corresponding date. It ends automatically and does not convert to a paid plan. CONNEQT may also provide other included, trial, promotional, pilot, or complimentary access. The applicable offer will state the eligibility, activation event, duration, scope, and whether the access converts to a paid plan.

Promotional access may be changed or withdrawn before activation, and may be limited to one account, person, product, household, or other stated unit. A change does not reduce access already activated for a stated term except for fraud, misuse, legal compliance, security, or as otherwise disclosed and permitted by law.

12. Health and safety

THE SERVICES ARE NOT EMERGENCY SERVICES. CALL 911 OR THE APPROPRIATE EMERGENCY SERVICE FOR AN EMERGENCY.

The Services do not replace professional medical judgment, diagnosis, or treatment. Do not start, stop, or change medication or treatment solely because of an app display, score, trend, report, assessment, notification, or other Service output.

Measurements and outputs can be inaccurate, incomplete, delayed, or unavailable because of user technique, fit, movement, environmental conditions, connectivity, product condition, data quality, software, or other factors. Follow product instructions and consult an appropriate healthcare professional about medical concerns.

13. User content, exports, and sharing

You retain ownership of information and content you submit. You grant CONNEQT a limited, worldwide license to host, process, reproduce, transmit, and display it only as reasonably necessary to provide a feature or Service you request, maintain the relevant Service, protect its security and integrity, provide support, comply with law, or carry out another use that is separately disclosed and lawfully authorized.

This license does not itself authorize CONNEQT to use consumer health data or other user content for general product or model improvement, advertising, marketing, sale, or an unrelated purpose. Any such activity requires an independent lawful basis and any separate notice or consent required by law.

You represent that you have authority to provide the content and direct any sharing. You are responsible for selecting and verifying a recipient before using an export or sharing feature. A recipient's independent handling is governed by that recipient's practices.

The Services are not a permanent archive. Use available export tools if you need a separate copy. CONNEQT's retention and deletion obligations are described in the applicable privacy notices and law.

14. Feedback

If you voluntarily provide an idea or suggestion that is not personal information or user health content, you grant CONNEQT a perpetual, worldwide, transferable, sublicensable, royalty-free license to use it without restriction or compensation.

15. Privacy

The CONNEQT Privacy Notice, Consumer Health Data Privacy Policy, separate Washington Consumer Health Data Privacy Policy, and Cookie and Tracking Notice describe our information practices. They do not create contractual warranties beyond applicable law.

Where consent is required for health data, tracking, marketing, or another activity, CONNEQT requests that consent separately. Acceptance of these Terms is not consent to unrelated optional processing.

16. Account deletion

You may initiate deletion through the CONNEQT Health app or request it through the App Account Deletion page. We may verify the request. Deletion is subject to permitted retention for security, fraud prevention, transactions, warranties, safety, legal, regulatory, and dispute purposes.

Account deletion permanently removes the account and associated profile, device associations, readings and waveforms, reports and assessments, CONNEQT-issued entitlements, unused credits, and support records or attachments, except for limited information that may lawfully be retained for the purposes described above. Deletion does not cancel an app-store subscription, and CONNEQT is not responsible for charges that continue because a store subscription was not separately canceled.

17. Third-party services

The Services may interoperate with app stores, operating-system features, health-data services, identity providers, devices, websites, or other third-party services. Their terms and privacy practices apply to their independent activities.

CONNEQT may change or discontinue an integration and is not responsible for a third-party service outside CONNEQT's control.

18. Beta and pre-release features

CONNEQT may offer optional beta, preview, pilot, experimental, or early-access features. They may be incomplete, contain errors, change without notice, collect additional diagnostics disclosed at enrollment, or never become generally available. They are provided as is and may be suspended or discontinued at any time.

19. Support and service levels

CONNEQT may provide support through channels it designates. Unless a separate written agreement expressly states otherwise, CONNEQT does not guarantee a response time, resolution time, uptime, service level, data-availability period, or continued support for a particular device, operating system, integration, or feature.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED AS IS AND AS AVAILABLE. CONNEQT DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

CONNEQT DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT INFORMATION WILL ALWAYS BE PRESERVED OR AVAILABLE.

Nothing in these Terms negates an express warranty, affirmation of fact, product or Service description, sample, model, or official labeling that applicable law treats as binding. Nothing limits a non-waivable right, warranty, labeling obligation, or remedy provided by applicable law.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CONNEQT PROTECTED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, REPUTATION, BUSINESS, OR USE, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CONNEQT AND ALL OTHER CONNEQT PROTECTED PARTIES, COLLECTIVELY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNT YOU PAID DIRECTLY TO CONNEQT FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE CLAIM, EXCLUDING AMOUNTS PAID TO AN APP STORE.

These limitations apply even if a limited remedy fails of its essential purpose. Nothing excludes or limits liability that cannot lawfully be excluded or limited.

22. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the CONNEQT Protected Parties from third-party claims, damages, liabilities, costs, and expenses arising from your unlawful misuse of the Services, violation of these Terms or law, or content that infringes another person's rights. This Section applies only to a claim brought by someone other than you or a CONNEQT Protected Party; it does not apply to your own direct claim against a CONNEQT Protected Party and does not require indemnification for a CONNEQT Protected Party's own conduct to the extent prohibited by law.

23. Suspension and termination

You may stop using a Service at any time. CONNEQT may suspend, restrict, or terminate access for an actual or suspected violation, fraud, misuse, abuse, security risk, nonpayment, harm, or legal-compliance reason.

Termination does not by itself create a refund right or cancel a store subscription. Sections that by their nature should survive—including ownership, disclaimers, liability limitations, indemnification, and dispute provisions—survive.

24. Illinois law and dispute resolution

Illinois law governs these Terms and the Services, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the Dispute Agreement and mandatory non-waivable rights remain in effect. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The incorporated Dispute Agreement requires individual binding arbitration of Covered Disputes, protects the CONNEQT Protected Parties, waives class and jury proceedings, identifies limited exceptions, establishes Illinois courts for permitted proceedings, and provides a one-time 30-day opt-out following first acceptance. The Dispute Agreement controls if another provision conflicts solely as to dispute resolution.

25. No personal undertaking

An officer, director, employee, affiliate, contractor, adviser, or agent acting or communicating for CONNEQT does not assume a personal payment, warranty, service, or other contractual obligation. A personal obligation exists only if that person expressly assumes it in a separate signed writing or applicable law makes it non-waivable.

26. Force majeure

CONNEQT is not liable for delay or failure caused by events beyond its reasonable control, including outages, attacks, labor disputes, supply or transportation failures, disasters, epidemics, utility failures, or government action.

27. Electronic communications

You agree to receive transaction, account, legal, and service communications electronically, including by email, in-app notice, website posting, or account message. Marketing messages require any separate consent required by law.

These Terms do not enroll you in a marketing-message program. Any marketing-message program that CONNEQT offers will be governed by the disclosures, program terms, and separate consent presented for that program.

28. Changes to these Terms

CONNEQT may update these Terms prospectively. We will post the updated version and provide notice required by law. When a material change requires renewed agreement, we will present the updated Terms for affirmative acceptance before continued use of the affected account or paid Service. Changes do not retroactively alter a completed transaction unless required by law or agreed by the parties.

29. Miscellaneous

These Terms and applicable specific terms are the entire agreement for the Services they cover. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Failure to enforce is not a waiver.

You may not assign these Terms without CONNEQT's written consent. CONNEQT may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or operation of law.

The CONNEQT Protected Parties are express intended third-party beneficiaries of Sections 20 through 25 and the Dispute Agreement. No other person is an intended third-party beneficiary except as expressly stated in Section 30 for Apple.

Headings are for convenience only. A time limit or remedy in these Terms does not apply where prohibited by non-waivable law.

30. Apple-specific terms

For a CONNEQT Health app obtained through Apple's App Store (the "Licensed Application"):

31. Contact

CONNEQT, Inc.
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Telephone: +1 234-266-6378
Email: hello@conneqthealth.com
Support: https://conneqthealth.com/support/