Effective Date: October 10, 2025
Controller: CONNEQT Inc. (“CONNEQT”, “we”, “us”)
Contact: hello@conneqthealth.com • conneqthealth.com/support • Postal: see corporate addresses listed on our website

This Privacy Policy explains how we handle information when you use CONNEQT websites, apps, devices, and services (collectively, the “Services”). By using the Services, you agree to this Policy. If you do not agree, do not use the Services.

At a glance: We collect the minimum information necessary to operate the Services, provide required opt-out choices for U.S. state laws via an interim email process (Section 10), and run targeted advertising(including via Google and Meta) and affiliate programs consistent with this Policy.

1) Scope & Audience

This Policy covers visitors to our sites, users of our apps and devices, and account holders. We primarily support the Services from the United States, but they may be accessed worldwide. The Services are for adults 18+; we do not knowingly collect data from children under 18.

2) Information We Collect

A. You provide

  • Account & profile (e.g., name, email, password (hashed); optional: DOB, height, weight, sex).
  • Readings & notes you record in the apps.
  • Support content (messages, attachments, survey responses).
  • Consents/acknowledgements (e.g., Terms acceptance, marketing preferences, age confirmation).

B. Collected automatically

  • Device/App telemetry (app version, OS/device info, identifiers we assign, crash/diagnostic logs).
  • Usage data (feature events, timestamps).
  • Network data (IP address, general IP-derived location (city/region), security signals).
  • Web/App technologies (cookies, SDKs, and similar) for core functionality, security, analytics, and—where permitted—advertising/retargeting.

C. From platforms & vendors

  • Purchases/entitlements from app stores (Apple/Google): non-card receipt/entitlement metadata (product ID, status). We do not receive or store full payment card numbers.
  • Service providers/SDKs (subject to change): hosting (e.g., AWS), analytics/crash reporting, A/B testing/remote config, cloud messaging (APNs/FCM), authentication (Sign in with Apple/Google), advertising partners(including Google and Meta) and affiliate networks.

If we request access to sensitive device data (e.g., precise location, contacts, photos, microphone), we will seek OS-level permission and explain the purpose in-app.

3) How We Use Information

  • Provide the Services (pairing/sync, showing readings, enabling free/paid features).
  • Operate purchases (verify subscriptions/IAPs, restore entitlements, prevent abuse).
  • Security & reliability (debugging, crash/quality, fraud prevention).
  • Communications (service messages, policy updates, Support).
  • Advertising/retargeting where permitted (including Google/Meta and affiliate programs).
  • Compliance (legal obligations, enforcing Terms, preventing harm).

We may use aggregated or de-identified data for analytics and improvement, without reasonably identifying you.

4) Legal Bases (where required)

Outside the U.S. (e.g., EEA/UK), we rely on contract, legitimate interests (security, improvement), consent (where required, e.g., certain cookies/ads), and legal obligation.

5) How We Share Information (No Direct Monetization of PI)

We do not sell personal information for money. We disclose:

  • Processors under contract (hosting, analytics, crash reporting, communications, support, security).
  • App stores (independent controllers) to process your purchases and provide us receipts/entitlements.
  • Advertising & affiliate partners (e.g., Google, Meta, affiliate networks) that may receive or collect limited identifiers/usage data via cookies/SDKs for targeted advertising, measurement, and attribution consistent with your choices (Section 10).
  • Business transfers (merger, acquisition, financing, or sale of assets).
  • Legal/safety (valid legal process or where we reasonably believe it is necessary to prevent harm or illegal activity).

We do not share personal information with third parties for their own unrelated marketing.

6) Cookies, SDKs & Similar Technologies

We use necessary cookies/SDKs for core functionality and security; limited analytics to understand usage; and advertising/retargeting technologies (including Google/Meta) where permitted. You can control cookies in your browser/OS. Disabling necessary cookies/SDKs may break some features.

7) Data Retention

We keep personal information only as long as necessary to operate the Services, ensure security/fraud prevention, comply with law, and resolve disputes. If you request account deletion, we will delete or de-identify personal information within a reasonable period unless retention is required by law or for safety/compliance.

8) Security

We use administrative, technical, and physical safeguards designed to protect information (e.g., encryption in transit, access controls, hardened cloud environments, logging, and vendor diligence). No system is 100% secure. If a security incident affects your data, we will notify you as required by law.

9) Your Choices

  • Emails. Opt out of non-essential marketing emails via unsubscribe; we may still send service/transactional messages.
  • Permissions. Manage device/OS permissions (notifications, Bluetooth, location) in your settings.
  • Apps (iOS). Where applicable, Apple’s App Tracking Transparency (ATT) prompt governs cross-app tracking. If you select “Ask App Not to Track,” we respect that choice.

10) U.S. State Privacy Rights (CPRA & Similar Laws)

Residents of certain U.S. states (including CA, VA, CO, CT, UT, OR, TX, IA, DE, MT, TN and others as laws evolve) may have rights to access/know, delete, correct, and portability, and to opt out of:

  • “Sale” or “Sharing” of Personal Information (e.g., cross-context behavioral advertising under CPRA); and
  • Targeted advertising (as defined in other states).

Our practices. We may engage in targeted advertising (including via Google and Meta) and may “share” personal information for cross-context behavioral advertising. We do not sell personal information for money.

Interim Opt-Out Process (until dedicated on-site/app controls are live)

  • How to opt out now (no account required): Email hello@conneqthealth.com with subject “Opt Out of Targeted Advertising.” We will apply your choice by removing your identifiers from our audience/remarketing lists and excluding you from targeted advertising with our partners (e.g., Google, Meta).
  • Browser signals (GPC/UOOM): Where supported by our advertising partners and technical integrations, we honor Global Privacy Control (GPC) and other recognized universal opt-out signals by treating them as an opt-out for that browser/session and restricting targeted advertising/“sharing.”
  • Scope/limitations: Because implementation depends on partners’ capabilities and data we control, certain historical partner datasets may take time to update or may not be technically reversible; going forward, we will use reasonable efforts to respect your choice across our advertising workflows. You may still see non-personalized/contextual ads.
  • This interim process will be replaced by dedicated on-site/app controls.

Requests to know/access/delete/correct/portability:
Email hello@conneqthealth.com or visit conneqthealth.com/support. We will verify requests (e.g., email confirmation) and respond as required by law. You will not be discriminated against for exercising your rights. You may use an authorized agent consistent with state law.

Sensitive personal information: If collected, we use it only as reasonably necessary to provide the Services and for permitted security/compliance purposes; we do not use it to infer characteristics beyond those purposes.

Notice at Collection (summary):

  • Identifiers & account data → operate the Services, secure accounts, communicate.
  • Device/Internet activity → security, reliability, analytics.
  • Approximate location (IP) → fraud/security, content delivery.
  • Purchase/entitlement metadata → verify subscription/IAP access.
  • Advertising identifiers/usage → measurement and targeted advertising (subject to opt-out).

11) International Users; Transfers

We primarily operate in the United States. If you access the Services from outside the U.S., your data will be processed in the United States (and where our providers operate). Where required (e.g., EEA/UK/Switzerland), we use appropriate safeguards (such as Standard Contractual Clauses) and supplementary measures as needed. Non-waivable local privacy rights will be honored where they apply.

EEA/UK/Switzerland (summary): You may have rights to access, rectify, erase, restrict, port, and object; and to withdraw consent where relied upon. Contact: hello@conneqthealth.com. You can lodge complaints with your local supervisory authority.

12) Health & Regulatory Context

The apps provide informational features and are not medical devices; they do not provide medical advice or diagnostics and are not a substitute for professional care. For typical consumer use, CONNEQT is not acting as a HIPAA “covered entity” or “business associate.” If we later integrate with a healthcare provider/plan in a way that triggers HIPAA, we will provide additional notices and agreements.

13) Beta/Early Access

Optional beta or early-access features may collect additional diagnostics or logs to improve performance and stability. Beta features are labeled in-app and participation can be ended at any time.

14) Government & Law-Enforcement Requests

We disclose information only when necessary: (i) in response to valid legal process (e.g., subpoena, court order), or (ii) when we reasonably believe disclosure is required to prevent imminent harm or address security or unlawful activity. Where legally permitted, we will attempt to notify affected users before disclosure.

15) Third-Party Sites, SDKs & Affiliates

The Services may link to or integrate third-party tools, SDKs, and affiliate programs. Their collection and use of information is governed by their own policies. We configure SDKs to limit collection to what is necessary for stated purposes and review them periodically. We are not responsible for third-party practices outside our control.

16) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you in-app or by email and update the Effective Date. Your continued use of the Services after the effective date constitutes acceptance.

17) Contact Us

  • Email: hello@conneqthealth.com
  • Support: conneqthealth.com/support
  • Mail: corporate addresses listed on our website

18) Important Notes & Disclaimers

  • This Policy describes our privacy practices and does not grant rights beyond those required by applicable law.
  • To the extent this Policy conflicts with app-store terms on payment/refunds, the app-store terms control for those topics.
  • Liability related to your use of the Services is governed by our Terms of Use (including disclaimers and limitations).