CONNEQT Consumer Product Terms

Terms of Sale and Returns

Effective date: August 15, 2026
Last updated: August 15, 2026
Version: 1.1

These CONNEQT Consumer Product Terms ("Terms") are a binding agreement between CONNEQT, Inc., a Delaware corporation with its principal office at 184 Shuman Blvd, Suite 515, Naperville, Illinois 60563 ("CONNEQT," "we," "us," or "our"), and the individual consumer who affirmatively accepts them in connection with an order, offer, loan, replacement, exchange, or other transaction ("you").

These Terms apply to a consumer Covered Product sold, shipped, furnished, loaned, replaced, exchanged, or otherwise provided by or on behalf of CONNEQT on or after the effective date shown above, unless CONNEQT expressly provides different written terms for a specific product, program, or channel. The version affirmatively accepted for the transaction applies. For a Covered Product provided outside checkout, the applicable version is presented with the offer and accepted through the method provided for that transaction.

A person who receives or uses a Covered Product but did not affirmatively accept these Terms is not made a contracting party, and does not accept the Dispute Agreement, solely by receiving, registering, or using the Product. Every user must nevertheless follow the Product's official labeling, instructions, warnings, and safety limitations. Those materials apply to safe use independently of contractual acceptance.

The CONNEQT One-Year Limited Warranty ("Limited Warranty") and CONNEQT Consumer Dispute Resolution Agreement ("Dispute Agreement") are incorporated into these Terms. The Dispute Agreement requires individual binding arbitration, subject to its limited exceptions and one-time 30-day opt-out right following first acceptance.

"CONNEQT Protected Parties" means CONNEQT; its current and former direct or indirect parents, subsidiaries, and affiliates; and each such entity's current and former officers, directors, employees, agents, contractors, successors, and assigns. An individual officer, director, employee, agent, or contractor is protected only for a claim based on conduct undertaken, allegedly undertaken, or omitted in that person's authorized role for or on behalf of one of those entities and connected with a covered CONNEQT product, service, transaction, account, or communication. Personal conduct outside that role is not covered. Each CONNEQT Protected Party is an express intended third-party beneficiary of the provisions that protect it, but is not made a seller, warrantor, healthcare provider, or contracting party merely by receiving that protection. This definition and those protections remain part of these Terms even if a person validly opts out of arbitration under the Dispute Agreement.

1. Scope

"Covered Product" means a physical consumer product sold or provided by CONNEQT, including a monitor, device, cuff, accessory, cable, charger, adapter, replacement part, bundled physical item, firmware, embedded software, packaging, or printed material.

For a direct CONNEQT consumer transaction, CONNEQT, Inc. alone is the seller. The warrantor, if any, is the entity expressly identified in the applicable approved written warranty. Use of a brand, licensed technology, affiliate resource, contractor, or service provider does not make another person or entity a seller, co-seller, warrantor, joint venturer, or contracting party unless a separate written agreement expressly says otherwise.

These Terms govern orders, payment, shipping, delivery, returns, refunds, physical-product use, and related matters. The Limited Warranty governs warranty coverage. The Dispute Agreement governs Covered Disputes. The Website and App Terms of Service govern websites, accounts, the CONNEQT Health app, Care+, and other software services.

If a transaction includes both a Covered Product and a digital entitlement, these Terms govern the sale and bundle consequences, while the Website and App Terms govern activation and use of the digital service.

If you purchase through a clinic, pharmacy, retailer, marketplace, distributor, or another authorized seller, that seller's transaction terms may apply. Products from an unauthorized seller may not qualify for CONNEQT returns or warranty coverage except where law requires otherwise.

2. Eligibility and consumer use

You must be at least 18 years old and legally capable of entering a contract.

Covered Products are offered for personal, family, household, wellness, or other consumer use unless CONNEQT states otherwise. A product may be intended for one individual user when stated in its labeling, instructions, or offer.

If you obtain a Covered Product for another person, you represent that you are authorized to provide the information and directions necessary for the transaction and agree to give that person the official labeling, instructions, warnings, and safety information supplied with the Product. This does not make that person a party to these Terms or the Dispute Agreement without that person's own legally sufficient acceptance.

Additional eligibility and prescription requirements apply to a prescription product. Eligibility to purchase or submit an intake does not establish medical suitability or guarantee that a prescription will be issued.

Direct consumer sales, shipment, prescription intake, and prescription fulfillment are available only in the 50 United States and the District of Columbia. CONNEQT may decline or cancel a transaction outside that territory.

3. Orders and acceptance

Before you submit a direct consumer order, CONNEQT will present these Terms and the Dispute Agreement with an unchecked checkbox or equivalent affirmative control. By selecting that control and submitting the order, you accept the versions presented, including the Dispute Agreement's individual-arbitration and class- and jury-waiver provisions and its one-time 30-day opt-out following first acceptance. A warranty or privacy-notice acknowledgment is not consent to unrelated optional processing.

Your order is an offer to purchase. CONNEQT may accept, refuse, limit, delay, or cancel an order for a lawful reason, including availability, geographic restriction, payment or pricing error, suspected fraud, misuse, safety, prescription, or compliance concerns.

An order confirmation acknowledges receipt but does not necessarily constitute final acceptance or authorization to ship. CONNEQT accepts an order when it confirms acceptance, ships the Covered Product, or otherwise completes the applicable fulfillment step.

Product descriptions, images, colors, accessories, compatibility references, and estimated dates are informational and may change. CONNEQT may update, substitute, or discontinue a product, component, packaging, firmware, or bundled item, provided the delivered product materially conforms to the accepted order and applicable law. Nothing in these Terms permits CONNEQT to disregard an express warranty, product description, affirmation of fact, or official labeling that applicable law treats as binding.

4. Pricing, payment, and taxes

Prices are in U.S. dollars unless stated otherwise. You agree to pay the price, tax, shipping, and other charges disclosed before order submission.

Payment may be processed by a third party under its own terms. CONNEQT generally does not receive full payment-card credentials. We may correct or cancel an order affected by an obvious pricing, typographical, technical, or system error.

A financing or pay-over-time provider makes its own eligibility and credit decisions. An application, authorization, or pending financing state is not proof that CONNEQT received payment or accepted the order.

5. Prescription products

CONNEQT PULSE is a prescription medical device. Before fulfillment, a purchase may require an eligibility confirmation and completion of a prescription intake at the point in the transaction identified by the applicable workflow. You must provide complete and accurate required information.

CONNEQT may transmit the intake to the healthcare provider organization involved in the prescription review you request. The provider identity and provider-issued privacy notice, consent, and service terms will be presented where required after CONNEQT confirms the applicable workflow. CONNEQT does not control a provider's independent clinical judgment and does not guarantee approval. Provider-issued documents and recordkeeping practices apply to the provider's activities.

CONNEQT may hold, delay, or cancel fulfillment when required for prescription review, safety, fraud prevention, legal compliance, or an exception communicated through the applicable workflow. If an order cannot lawfully be fulfilled, CONNEQT will cancel the affected unfulfilled product and return the applicable amount paid, subject to the payment method, a valid setoff or chargeback, and applicable law.

6. Care+ and other digital components in a bundle

A Covered Product offer may include access to Care+ or another digital service. Digital access is delivered through the CONNEQT Health app and requires a compatible device, app, CONNEQT account, and satisfaction of the activation conditions shown in the offer.

The offer controls the entitlement's duration, activation event, included features, transferability, and any stated value. Apple and Google do not administer a website-originated entitlement.

For an eligible bundle return, CONNEQT revokes the remaining CONNEQT-issued Care+ entitlement. Previously generated reports remain available while the related account remains active. CONNEQT does not prorate or deduct consumed Care+ from the physical-product refund; the approved physical-product adjustments, including the US$35 change-of-mind processing fee for each Returned Unit where applicable, still apply. Returning a physical product does not automatically cancel a separately purchased app-store subscription.

7. Shipping, delivery, title, and risk

Delivery dates are estimates, not guarantees. You are responsible for providing an accurate eligible delivery address and for any delivery instructions or access reasonably required.

To the fullest extent permitted by law, title and risk of loss pass on delivery to the address or recipient you provide. Inspect the shipment promptly and notify CONNEQT without unreasonable delay of apparent shipping damage, shortage, or an incorrect item. A delay does not eliminate a right that cannot lawfully be limited.

CONNEQT may use more than one shipment and may impose lawful geographic, carrier, signature, address-verification, or other fulfillment restrictions.

8. Setup, compatibility, and updates

Proper use may require a compatible phone, operating system, internet connection, Bluetooth, Wi-Fi, account, charger, or software update. CONNEQT does not guarantee compatibility with every third-party device, network, operating system, accessory, or service.

Some functions may depend on firmware, software, or configuration updates. Follow all installation and update instructions provided with the product.

9. Health, safety, and product use

CONNEQT PULSE and any other regulated product must be used only for the intended use described in its official labeling. Other Covered Products are subject to the status and intended use stated in their applicable labeling and offer.

Nothing in these Terms changes, narrows, or overrides controlled labeling, instructions, warnings, contraindications, safety communications, or another non-waivable obligation applicable to a regulated product.

COVERED PRODUCTS ARE NOT EMERGENCY EQUIPMENT. CALL 911 OR THE APPROPRIATE EMERGENCY SERVICE FOR AN EMERGENCY.

Do not use a Covered Product as a substitute for professional medical judgment, diagnosis, treatment, or emergency care. Follow all labeling, instructions, warnings, contraindications, age or user limitations, cleaning instructions, charging directions, and guidance from an appropriate healthcare professional.

Readings and outputs may be inaccurate, incomplete, delayed, or unavailable because of user technique, fit, movement, environment, connectivity, battery condition, maintenance, software, incompatible accessories, unauthorized repair, misuse, or other factors.

You are responsible for how you act on a reading, trend, report, assessment, notification, or other output. Do not start, stop, or change medication or treatment solely because of an output from a Covered Product or related Service.

10. Restrictions

You may not:

• modify, tamper with, disassemble, reverse engineer, or attempt unauthorized repair, except where a restriction is prohibited by law;
• remove a warning label, serial number, or proprietary notice;
• use the product for an unlawful, deceptive, abusive, unauthorized clinical, emergency-monitoring, or life-support purpose;
• use an incompatible or unauthorized component in a manner contrary to instructions; or
• resell a product as new without CONNEQT's written permission.

11. Return eligibility

Subject to these Terms, an eligible Covered Product purchased directly from CONNEQT may be returned if it:

• arrived damaged;
• was defective on arrival;
• was the wrong item;
• failed under normal intended use within 30 calendar days after delivery; or
• qualifies for an approved change-of-mind return requested within 30 calendar days after delivery.

Not every product, component, promotion, sample, replacement, digital item, or purchase channel is necessarily eligible. Product-specific conditions disclosed before purchase also apply.

12. Thirty-day product guarantee

If an eligible Covered Product arrived damaged, defective, or incorrect, or failed under normal intended use within 30 days after delivery, CONNEQT will, at no extra cost and in its discretion, repair it, replace it, or refund the purchase price actually paid.

CONNEQT may require proof of purchase, photographs, diagnostic information, or return of the product before approving a remedy. The remedy may depend on the issue, inspection, availability, safety, law, and whether an equivalent replacement is available.

If CONNEQT reasonably determines after inspection that a reported defect, damage, incorrect item, or normal-use failure cannot be reproduced or substantiated, CONNEQT may, in its discretion, process an otherwise eligible return as a change-of-mind return under Section 13. CONNEQT will notify you of that treatment and any resulting deduction. This does not authorize a fee for a defect or warranty remedy that applicable law or the Limited Warranty requires CONNEQT to provide without charge.

13. Change-of-mind returns

You may request a change-of-mind return for an eligible Covered Product within 30 calendar days after delivery.

To qualify, the product must be in good working condition, clean, complete, not materially damaged or abused, and suitable for safe inspection. CONNEQT may require applicable components, accessories, manuals, inserts, and packaging.

For an accepted change-of-mind return, CONNEQT may deduct a US$35 processing fee for each Returned Unit unless a different fee was disclosed for that product or applicable law requires otherwise.

For purposes of the processing fee, a Returned Unit is each separately purchased or separately priced eligible physical product being returned. A PULSE device and the cuff, USB charging cable, manuals, packaging, and other components originally included with that device count together as one Returned Unit. A package or bundle containing one PULSE therefore counts as one Returned Unit unless it includes another separately returnable physical product. If more than one PULSE or other separately returnable physical product is returned, each is a separate Returned Unit.

14. Return request and RMA

To request a return, submit the Return Request form within 30 days after delivery. This is CONNEQT's preferred return-request method. If you contact CONNEQT by email, telephone, chat, or another support channel, we may direct you to complete that form so the request can be reviewed consistently. If you cannot access the form, contact hello@conneqthealth.com with the subject Return Request or call +1 234-266-6378 for assistance.

Include the order number if available, product, delivery date, reason, condition, and the components and packaging available. CONNEQT may request photographs or other reasonable information.

If approved, CONNEQT may issue a Return Merchandise Authorization ("RMA") and instructions. Ship the product within the period stated in the RMA instructions. A return sent without authorization, after that disclosed period, or contrary to instructions may be refused to the extent permitted by law.

15. Return condition, packaging, and shipping

Package the product safely. If available and applicable, include the original product box inside a separate, sturdy outer container with adequate protection. Do not use the original retail box as the sole shipping container unless instructed.

CONNEQT covers authorized return shipping and does not charge the processing fee when CONNEQT confirms that the product was defective or damaged on arrival, failed under normal use within 30 days, or was the wrong item. If reasonable inspection cannot reproduce or substantiate the reported condition, CONNEQT may instead apply the change-of-mind treatment in Section 13 to an otherwise eligible return.

For an approved change-of-mind return, CONNEQT may provide a prepaid label and deduct the applicable processing fee.

A return may be denied, reclassified, or reduced if it is materially damaged, incomplete, contaminated, unsafe, misused, altered, repaired without authorization, missing required components, inconsistent with the return request, or damaged because instructions were not followed. CONNEQT will generally notify you before making an adjustment.

CONNEQT is not responsible for a return lost, delayed, damaged, or misdirected because the return instructions were not followed.

16. Refunds

Refunds are generally issued to the original payment method. If CONNEQT elects a refund for a defective, damaged, failed, or incorrect product covered by Section 12, it includes the purchase price actually paid and applicable tax. Original outbound shipping is refunded only when CONNEQT shipped the wrong item, the product was defective or damaged on arrival, or law requires it.

An accepted change-of-mind refund, including a return reasonably reclassified under Section 12 after inspection, may be reduced by the applicable per-Returned-Unit processing fee, missing-item or condition adjustment, and the disclosed treatment of an activated or consumed digital bundle component.

CONNEQT will submit an approved refund or other remedy after completing any permitted inspection and processing. Timing varies with the remedy, product condition, payment method, and applicable provider, and is subject to any deadline required by law.

17. Limited warranty

Warranty coverage is provided only under the separately stated Limited Warranty or a product-specific written warranty. The Limited Warranty identifies who and what are covered, the warranty period, exclusive contractual remedies, exclusions, claim instructions, implied-warranty treatment, and state-law rights.

No statement by an unauthorized third party creates or expands CONNEQT's written warranty. Nothing in these Terms negates an express warranty, product description, affirmation of fact, sample, model, or official labeling that applicable law treats as part of the transaction, and no non-waivable warranty or labeling obligation is disclaimed.

CONNEQT does not disclaim an implied warranty that applicable law does not permit it to disclaim. To the extent applicable law permits the duration of an implied warranty to be limited, its duration is limited as stated in the Limited Warranty.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CONNEQT PROTECTED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO A COVERED PRODUCT, THESE TERMS, OR A RELATED SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CONNEQT AND ALL OTHER CONNEQT PROTECTED PARTIES, COLLECTIVELY, ARISING OUT OF OR RELATING TO A COVERED PRODUCT, THESE TERMS, OR A RELATED SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT ACTUALLY PAID TO CONNEQT FOR THE COVERED PRODUCT GIVING RISE TO THE CLAIM OR (B) US$100.

The limitations apply even if a limited remedy fails of its essential purpose. Nothing excludes or limits liability that cannot lawfully be excluded or limited, including applicable product-liability or personal-injury rights. A limitation of consequential damages does not apply to personal injury involving consumer goods where applicable law treats that limitation as unconscionable or otherwise prohibits it.

19. Release and assumption of risk

To the fullest extent permitted by law, you assume the risks of misuse, failure to follow instructions, use with incompatible products, and decisions to delay or alter professional or emergency care because of a product or output.

To the fullest extent permitted by law, you release the CONNEQT Protected Parties from claims arising from your misuse, failure to follow instructions or warnings, unauthorized modification or repair, incompatible third-party products or services, or health and treatment decisions not directed by CONNEQT. This release does not apply to a claim that cannot lawfully be released in advance.

20. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the CONNEQT Protected Parties from third-party claims arising from your unlawful misuse of a Covered Product, violation of these Terms or law, intentional misconduct, unauthorized modification or repair, or unauthorized resale. This Section applies only to a claim brought by someone other than you or a CONNEQT Protected Party; it does not apply to your own direct claim against a CONNEQT Protected Party and does not require indemnification for a CONNEQT Protected Party's own conduct to the extent prohibited by law.

21. No personal undertaking

An officer, director, employee, affiliate, contractor, adviser, or agent acting or communicating for CONNEQT does not assume a personal payment, warranty, service, or other contractual obligation. A personal obligation exists only if that person expressly assumes it in a separate signed writing or applicable law makes it non-waivable.

22. Illinois law and dispute resolution

Illinois law governs these Terms and the transaction, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the Dispute Agreement and mandatory non-waivable rights remain in effect. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The incorporated Dispute Agreement requires individual binding arbitration of Covered Disputes, protects the CONNEQT Protected Parties, waives class and jury proceedings, identifies limited exceptions, establishes Illinois courts for permitted proceedings, and provides a one-time 30-day opt-out following first acceptance. The Dispute Agreement controls if another provision conflicts solely as to dispute resolution.

23. Time to bring certain claims

To the fullest extent permitted by law, a claim for breach of these Terms, breach of warranty, or other economic loss arising from a Covered Product must be filed within one year after it accrued. This contractual limit does not apply to a personal-injury claim or another claim for which applicable law does not permit a shortened period. Time is tolled as stated in the Dispute Agreement's informal-resolution and mass-arbitration provisions.

24. Force majeure

CONNEQT is not liable for delay or failure caused by events beyond its reasonable control, including supply shortages, transportation failures, labor disputes, weather, outages, attacks, epidemics, government action, or acts of God.

25. Changes and transaction version

CONNEQT may update these Terms prospectively. The version accepted for an order generally continues to govern that order, return, and warranty. A later version applies to a later transaction after it becomes effective. A change does not retroactively reduce a non-waivable right or an express warranty already provided.

26. Electronic communications

You agree to receive transaction, warranty, safety, legal, and service communications electronically, including by email, website posting, in-app notice, or account message. Marketing requires any separate consent required by law.

27. Miscellaneous

These Terms, the accepted offer, the Limited Warranty, the Dispute Agreement, official product labeling, and any product-specific written warranty are the entire agreement for the subjects they cover. The Limited Warranty controls warranty coverage, and the Dispute Agreement controls dispute resolution. If another provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder continues. Failure to enforce is not a waiver.

You may not assign these Terms without CONNEQT's written consent. CONNEQT may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or operation of law.

The CONNEQT Protected Parties are express intended third-party beneficiaries of Sections 17 through 22 and the Dispute Agreement. No other person is an intended third-party beneficiary.

28. Contact

CONNEQT, Inc.
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Email: hello@conneqthealth.com
Support: https://conneqthealth.com/support/