Delete Your CONNEQT Health Account and Associated Data
Effective date: August 15, 2026
Last updated: August 15, 2026
Version: 1.0
Request deletion
You may initiate deletion through the CONNEQT Health app or, without installing or reinstalling the app, by completing the account-deletion form on this page. Use the email address associated with your account when possible. Submit only the information reasonably necessary to identify and verify the account. Do not include readings, reports, prescription information, or other medical details unless the form specifically requests them.
If the form is unavailable or inaccessible, email hello@conneqthealth.com from the address associated with your account with the subject App Account Deletion. Do not include medical details in ordinary email.
Verification and processing
We take reasonable steps to verify that the requester is the account holder or an authorized representative. We may request information reasonably necessary to complete that verification.
After verification, we delete the account and associated personal information within the period required by applicable law, except for limited records that we are permitted or required to retain for purposes such as security, fraud prevention, transactions, warranties, product safety, legal or regulatory obligations, disputes, or legal holds. Information may instead be irreversibly de-identified where permitted by applicable law. Deletion from protected backups may occur later where law permits.
Account deletion removes the account and login, profile information, device associations, readings and waveform information, reports and assessments, CONNEQT-issued Care+ access, website entitlements, unused assessment credits, and support records or attachments associated with the account. We also direct processors to delete associated information when required. A limited record may be separated and retained only when permitted or required for a transaction, warranty, product safety, security, fraud prevention, legal or regulatory obligation, dispute, or legal hold.
Information controlled by a healthcare provider is subject to that provider's own records and deletion obligations. CONNEQT will identify the applicable provider or request channel when necessary.
Subscriptions and entitlements
Deleting a CONNEQT account does not itself cancel an Apple App Store or Google Play subscription. You may request account deletion immediately. To avoid future store charges, separately manage or cancel an active subscription through the store account used to purchase it.
Deletion ends access to CONNEQT-issued Care+ access periods and website entitlements and permanently removes prior reports and unused assessment credits, except for a limited record retained as described above. Deleted access, reports, and credits cannot be restored or exchanged for cash.
Before submitting
Export information you wish to retain before submitting a deletion request. Some information may no longer be available after processing begins.
For other privacy requests, including access, correction, consent withdrawal, recipient information, or an appeal, use the Privacy Request page.