Skip to legal document
CONNEQTHealth

CONNEQT Consumer Dispute Resolution Agreement

Effective date: August 15, 2026
Last updated: August 15, 2026
Version: 1.1

This Consumer Dispute Resolution Agreement ("Agreement") is between CONNEQT, Inc., a Delaware corporation with its principal office at 184 Shuman Blvd, Suite 515, Naperville, Illinois 60563 ("CONNEQT"), and the individual who accepts this Agreement ("you").

PLEASE READ THIS AGREEMENT CAREFULLY. EXCEPT FOR THE LIMITED MATTERS DESCRIBED BELOW, IT REQUIRES INDIVIDUAL BINDING ARBITRATION, NOT A COURT OR JURY TRIAL, AND WAIVES PARTICIPATION IN CLASS AND REPRESENTATIVE PROCEEDINGS. SECTION 11 PROVIDES A ONE-TIME 30-DAY RIGHT TO OPT OUT FOLLOWING YOUR FIRST ACCEPTANCE.

1. Acceptance and relationship to other terms

This Agreement is incorporated into the CONNEQT Consumer Product Terms and the CONNEQT Website and App Terms of Service and may be incorporated into specific CONNEQT consumer offer or program terms that expressly present it for acceptance. The consumer agreement with which CONNEQT presents this Agreement is the "Accepting Agreement." The particular good, service, money, or credit provided under that Accepting Agreement, including its associated account, order, offer, or program, is the "Covered Relationship."

You accept this Agreement when CONNEQT presents it with an unchecked checkbox or an Accept, Create account, Purchase, Subscribe, Activate, or similar affirmative control and you select that control. Each acceptance applies only to its Covered Relationship.

The version presented and affirmatively accepted governs. This Agreement controls over another CONNEQT consumer contract solely as to dispute resolution. A later contract does not replace this Agreement for an existing Covered Dispute unless the later contract expressly identifies the change and you affirmatively accept it.

A privacy notice, cookie choice, product registration, download, passive website visit, or continued use by itself is not acceptance of this Agreement.

2. Protected parties

"CONNEQT Protected Parties" means:

An individual officer, director, employee, agent, or contractor is a CONNEQT Protected Party only for a claim based on conduct undertaken, allegedly undertaken, or omitted in that person's authorized role for or on behalf of one of the listed entities and connected with a covered CONNEQT product, service, transaction, account, or communication. Personal conduct outside that role is not covered.

Each CONNEQT Protected Party is an express intended third-party beneficiary of this Agreement and may enforce it directly. Protected-party status does not make a person or entity a seller, warrantor, healthcare provider, contracting party, joint venturer, or agent, and does not create an obligation not otherwise stated in a written agreement.

An independent healthcare provider's clinical judgment, diagnosis, treatment, prescribing decision, or medical record is not covered solely because the provider interacts with a CONNEQT workflow. Any separate agreement between you and that provider controls disputes concerning the provider's independent healthcare services.

3. Covered disputes

"Covered Dispute" means a dispute, claim, or controversy between you and one or more CONNEQT Protected Parties, but only to the extent it arises out of or relates to the use, payment, or provision of the Covered Relationship. Subject to that limitation, Covered Disputes include disputes arising out of or relating to:

Covered Disputes include claims based in contract, warranty, statute, regulation, tort, negligence, strict liability, fraud, misrepresentation, restitution, or another legal or equitable theory, whether seeking damages or another remedy. To the extent permitted by law, they include claims based on events before acceptance that concern the same Covered Relationship, except a claim already filed in court or arbitration before your first acceptance of this Agreement. Acceptance for one Covered Relationship does not govern an unrelated product, website interaction, transaction, offer, program, or other relationship.

4. Governing law

The Federal Arbitration Act, 9 U.S.C. §§ 1–16 ("FAA"), governs the interpretation and enforcement of this Agreement and any arbitration. Illinois law governs other issues, without regard to conflict-of-law principles, except that a mandatory, non-waivable right available under applicable law remains available.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

5. Informal dispute resolution

Before starting arbitration or a permitted court proceeding, the claimant must send the other party a personally signed Notice of Dispute. A notice from you must include your name, mailing address, email address, relevant account email and order information if available, the facts and legal claims, the specific relief requested, and supporting documents. Send it to:

CONNEQT, Inc.
Attn: Legal Department
184 Shuman Blvd, Suite 515
Naperville, IL 60563
Email: hello@conneqthealth.com
Subject: Notice of Dispute

CONNEQT will send its notice to the current email or mailing address associated with the relevant account or transaction. A company notice must be signed by an authorized representative and contain comparable information.

The parties will attempt in good faith to resolve the Covered Dispute for 45 days after receipt of a complete notice. Either party may request a telephone or video settlement conference during that period. Completion of this process is a condition precedent to arbitration or suit to the fullest extent permitted by law.

An applicable limitations period is tolled from receipt of a complete notice until 30 days after this informal process ends. This section does not prevent a party from using the emergency-relief process in Section 8 when delay would cause imminent irreparable harm.

6. Binding individual arbitration

Except only as Section 8 or mandatory law expressly permits, every Covered Dispute will be resolved by final and binding arbitration on an individual basis.

JAMS will administer the arbitration under its then-current rules applicable to the dispute, its Consumer Arbitration Minimum Standards, and, where applicable, its Mass Arbitration Procedures and Guidelines. The Consumer Arbitration Minimum Standards control any conflict involving minimum consumer protections. This Agreement otherwise controls to the extent it is consistent with those standards and mandatory law.

If JAMS is unavailable for a reason unrelated to a CONNEQT failure to pay required fees or comply with applicable standards, the parties will use the American Arbitration Association under its applicable consumer rules. If neither administrator is available, a court with authority under FAA Section 5 may appoint an administrator or arbitrator consistent with this Agreement. A party's failure to pay required arbitration fees has the consequences provided by applicable law and administrator rules.

After a court determines that the parties formed this Agreement, the arbitrator will decide issues concerning the scope, interpretation, applicability, and enforceability of this Agreement and the arbitrability of a Covered Dispute. A court will decide whether acceptance occurred and the enforceability of the class-action waiver, public-injunctive-relief provision, and arbitration opt-out. A JAMS Process Administrator retains the authority provided by the applicable mass-arbitration procedures.

The arbitrator may award any remedy available to the claimant in an individual court action under applicable law, including public injunctive relief as provided in Section 8. The availability of a remedy does not authorize a class, collective, consolidated, mass, private-attorney-general, or representative arbitration. The arbitrator will provide a written decision with the essential findings and conclusions and must apply applicable statutes of limitation, privileges, and substantive law.

7. Location, format, fees, and counsel

The hearing location and format will be determined under the applicable consumer rules and law. Where those rules permit, a consumer may request a documents-only, telephone, video, or reasonably accessible in-person proceeding. No provision of this Agreement requires a consumer to travel in a way that would improperly impede access to arbitration.

For a consumer arbitration, you will pay only the consumer filing fee required by JAMS, and CONNEQT will pay all other JAMS fees and arbitrator costs required by the JAMS Consumer Arbitration Minimum Standards. If the American Arbitration Association administers under Section 6, fees will be allocated under its applicable consumer rules and you will not pay more than the consumer filing fee those rules require. Each party may be represented by counsel at its own expense, subject to any fee-shifting remedy available under applicable law.

The parties may obtain relevant, nonprivileged discovery reasonably necessary for the claim or defense, subject to the arbitrator's authority to keep discovery proportionate to the dispute and the applicable consumer rules.

8. Limited exceptions and special rules

Except where mandatory law requires otherwise, a Covered Dispute may proceed outside arbitration only as follows.

Small claims. Either party may bring an individual Covered Dispute in a small claims court with jurisdiction, but only if the action qualifies for and remains in that court and seeks relief solely for that party. If the action is transferred, removed, consolidated with another person's claim, or otherwise ceases to qualify for small-claims treatment, either party may require arbitration.

Emergency relief in aid of arbitration. A party must first use any available emergency-relief procedures under the applicable arbitration rules. Only if an emergency arbitrator cannot be appointed or cannot provide timely and effective relief may a party ask a court permitted by Section 12 for temporary relief strictly necessary to preserve the status quo, prevent imminent irreparable harm, or prevent an arbitration award from being rendered ineffectual. A court request may not seek a decision on the merits, does not remove any claim from arbitration, and does not waive arbitration. The arbitrator will decide the merits and whether interim relief should be continued, modified, or dissolved.

Public injunctive relief. Any request for public injunctive relief, as determined under applicable law, must be resolved in individual arbitration. Notwithstanding any limitation on remedies elsewhere in this Agreement, the arbitrator may award such relief to the extent it is available under applicable law in an individual action. This does not authorize class, collective, consolidated, mass, private-attorney-general, or representative arbitration. If, and only if, a final judicial determination after available review holds that applicable law prohibits arbitration of a particular request for public injunctive relief, solely that request for that remedy—and not the underlying claim, cause of action, issues, or any other remedy—will be severed for a court to decide. To the fullest extent permitted by law, the court proceeding will be stayed until the arbitration is finally completed.

Nothing in this Agreement restricts a person's non-waivable right to report to, communicate with, or cooperate with a government agency, or affects an agency's independent authority. Those activities do not exempt a Covered Dispute from arbitration or create a right to pursue private relief in another forum except where mandatory law requires otherwise.

9. Individual proceedings; class, representative, and jury waivers

YOU AND THE CONNEQT PROTECTED PARTIES MAY ASSERT COVERED DISPUTES ONLY IN AN INDIVIDUAL CAPACITY. EXCEPT FOR BATCHING, GROUPING, OR OTHER COORDINATION EXPRESSLY AUTHORIZED BY THE JAMS MASS ARBITRATION PROCEDURES AND DIRECTED BY THE JAMS PROCESS ADMINISTRATOR, NO COVERED DISPUTE MAY PROCEED AS A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING.

JAMS-authorized grouping may include common discovery, coordinated appointments, or a grouped merits hearing where the applicable mass procedure permits it. Grouping does not merge the claims, defenses, records, or awards of different individuals and does not create a class or representative proceeding. Each claim, defense, and award remains individual. This requirement does not prevent an arbitrator from awarding public injunctive relief available in an individual action under Section 8, even if the relief affects persons other than the claimant. That remedy does not authorize the claimant to represent another person or create class, collective, consolidated, mass, private-attorney-general, or representative arbitration.

To the fullest extent permitted by law, each party waives a jury trial for a Covered Dispute permitted to proceed in court.

10. Mass arbitration

If arbitration demands satisfy the applicability criteria in the then-current JAMS Mass Arbitration Procedures and Guidelines, or a successor mass-arbitration procedure adopted by JAMS, that then-current procedure applies. Its definitions, filing threshold, fee structure, administrative steps, and Process Administrator provisions control. No fixed threshold in this Agreement expands or narrows the matters that JAMS treats as a mass arbitration under its then-current procedure.

Each claimant must submit a separate demand in the form permitted by the then-current applicable procedure, containing claimant-specific facts, the relevant product or service, an approximate transaction or event date, the alleged loss, and the relief requested. The JAMS Process Administrator may exercise the authority assigned under that procedure, including authority over filing requirements, compliance with the informal-resolution process, inclusion in the mass filing, grouping, and efficient administration.

JAMS-authorized batching, grouping, or coordination does not authorize class or representative arbitration, merge individual claims or awards, or create issue preclusion against an absent claimant. Applicable limitations periods are tolled while JAMS administration or a Process Administrator prevents an otherwise compliant individual demand from proceeding.

11. Arbitration opt-out

You may opt out of this Agreement by emailing hello@conneqthealth.com within 30 days after your first acceptance. Using the email address associated with your account or order, if one exists, helps us identify your record but is not required. Include your full legal name, your account email or order number if applicable, and an unambiguous statement that you opt out of the CONNEQT Consumer Dispute Resolution Agreement.

No particular subject line, form, mailing address, acceptance date, handwritten or typed signature, attachment, or image is required. CONNEQT will not reject a timely notice because of an immaterial error if the notice reasonably identifies you and clearly communicates your decision to opt out.

If a timely notice clearly communicates an intent to opt out but reasonably requires clarification to identify you, CONNEQT may request only the information needed for that purpose. A prompt response relates back to the original receipt date.

Each notice applies only to the individual identified in it. Opting out does not affect any other contract term. If you previously accepted this Agreement and did not timely opt out, accepting an updated version does not create, restart, renew, or extend an opt-out period unless CONNEQT expressly states otherwise.

12. Court forum for permitted proceedings

Except for a qualifying small claims case under Section 8, a proceeding that mandatory law permits in another forum, or a proceeding where the specified courts lack authority, any permitted court proceeding must be filed initially and exclusively in the Circuit Court of the Eighteenth Judicial Circuit, DuPage County, Illinois, or, if it has subject-matter jurisdiction and venue is proper, the United States District Court for the Northern District of Illinois, Eastern Division. Permitted court proceedings are limited to the relief expressly allowed by Section 8; proceedings concerning formation or judicial enforcement of this Agreement under the FAA; appointment of an administrator or arbitrator where Section 6 or applicable law authorizes it; and confirmation, review, or enforcement of an arbitration award. The parties consent to personal jurisdiction and venue in those courts. An appeal or other review proceeds in the court assigned by applicable law.

Judgment on an arbitration award may be entered in any court with jurisdiction.

13. Severability and survival

If a provision other than the individual-proceeding requirement is unenforceable, it will be enforced to the maximum lawful extent or severed, and the remainder will continue.

If a final judicial determination holds that a particular request for public injunctive relief cannot be arbitrated, the remedy-only severance and stay rules in Section 8 control.

If the individual-proceeding requirement is finally held unenforceable for a particular claim after all review is complete, that claim will proceed in court and not in class or representative arbitration. Any enforceable individual claims remain subject to arbitration.

This Agreement survives fulfillment, refund, cancellation, account deletion, termination, transfer, replacement, and the end of the parties' relationship.

14. Changes

CONNEQT may update this Agreement prospectively. A material change will apply to an existing user only after notice and new affirmative acceptance where required. Unless a later version expressly states otherwise and is validly accepted, the accepted version governing an existing transaction or Covered Dispute remains in effect.